⚙️ OPERATIONAL GOVERNANCE ENGINE

SOP Rules & Scoring Parameters

Configure company-wide compliance rules, evaluation weightings, and zero-tolerance violations. The UAI Engine dynamically evaluates workforce simulations against these parameters.

Mandatory Employee Behaviors (MUST)

Required actions staff must complete during roleplay simulations.

💡 Tip: Separate each mandatory action with a newline.

Prohibited Behaviors & Claims (MUST NOT)

Violations trigger compliance warnings and remediation flags.

⚠️ Violating these statements during live simulation deducts maximum penalty points.

AI Evaluation Weights Distribution

Control how the UAI Grading Engine weights individual competencies (Target Total: 100%).

Total Weight: 100% ✓ Valid
knowledge Weight25%
accuracy Weight25%
communication Weight20%
compliance Weight15%
objection Weight10%
speed Weight5%
Employees must score at least 75% to earn certification.