● IN PROGRESSTotal Duration: ~35 mins
Commercial Solar Warranty SLAs & Pricing Accuracy Remediation
Targeted refresher addressing statutory CAC registration timelines, commercial discount boundaries, and inverter warranty replacement guarantees.
Targeted Deficiencies:⚠️ Warranty SLA Clarity⚠️ Commercial Pricing Cap⚠️ Escalation Protocol
STAGE 01⏱ 10 mins
Step 1: Inverter SLA & Replacement Terms Review
Review authoritative 48-hour swap policy under Section 4.2 of SOP-SALES-02.
📋 Read SOP-SALES-02 document control sections and complete the 5-minute technical flashcard review.
STAGE 02⏱ 15 mins
Step 2: Objection Handling Rehearsal
Overcome aggressive buyer skepticism regarding equipment burnout without offering unapproved concessions.
📋 Conduct a targeted 3-turn voice simulation with Alhaji Musa Danjuma.
STAGE 03⏱ 10 mins
Step 3: Verification Knowledge Check
Demonstrate 90%+ accuracy on customer warranty rights and escalation triggers.
📋 Complete the 6-question compliance assessment.