📚 AUTHORITATIVE PROCEDURAL REPOSITORY

Company SOP Library

Authoritative, board-approved standard operating procedures. Only published SOP versions are ingested into training generators and AI simulation evaluators.

● PUBLISHED (v1.0)Sales

Sales Funnel for Online Customers - CAC Registration

Job Function: Sales & Customer Acquisition

● PUBLISHED (v2.0)Engineering

Commercial Solar Inverter Sizing, Warranty SLAs & Grid Safety

Job Function: Field Operations & Technical Sales

● PUBLISHED (v1.2)Customer Success

Enterprise Client Incident Triage & Customer De-escalation

Job Function: Customer Support Lead